Her research aims to investigate the role of UX tools in design for multi-cultural environments so to outline some design strategies and feasibilities to improve the paradigms of the Chinese catering business in Milan which can contribute to the intercultural communication between different cultural groups. The research is composed of three main phases, context mapping, case study, and co-design, which take place in the methodological triangulation.
Service Design; Design for Experience; value in diversity; intercultural dialogue
Pillan, M., Pavlovic, M., He, S. (2018). Mental Model Diagrams as a Design Tool for Improving Cross-cultural Dialogue Between the Service Providers and Customers: Case of the Chinese Restaurant Business in Milan. HCI International ‘18- DUXU: 7th International Conference on Design, User Experience and Usability, Las Vegas.
He, S. 2017. Chinese Migrant Food Business in Italy and Design Researches for Intercultural Dialogue. In Proceedings of International Conference on Cross-Cultural Design (pp. 334-344). Springer, Cham.
He, S. 2017. Design for Changing the Stereotypes: The Chinese Food business as a Breakthrough Point. In 4D Designing Development Developing Design (pp. 327-336).
Pillan, M.,He, S. 2017. Investigation of Chinese Enclave in Milan to Encourage the Openness- Food Business as a Breakthrough Point. In the 1st International Conference on Food Design and Food Studies, Experiencing Food: Designing Dialogues.