PhD Supported by TIM S.p.A.

Milica Pavlovic is a PhD candidate at the Interaction and Experience Design Research Lab, Design Department of Polytechnic University of Milan, where she is a teaching assistant.

Milica holds a MSc double-degree in Interior Design, from Polytechnic University of Milan, and Systemic Design, from Polytechnic University of Turin. During her Master studies, she took part in the Alta Scuola Politecnica program for exceptional technology talents that stimulate innovation through multidisciplinary team projects. Furthermore, Milica obtained working experiences in product and architecture design studios, such as Artemide S.p.A. and Andrea Branzi, as well as the bio-tech field with ValueBiotech S.R.L.

She is developing her doctorate research in collaboration with JOL-Smart Social Spaces Lab of Telecom Italia. Her research aims for defining design methods and tools for supporting processes of design for User Experience within systems of Ambient Intelligence. Currently, Milica is based at the MIT Design Lab as a visiting researcher.

Research keywords

User Interaction, Design for Experiences, Digital Ecosystems, IoT, Ambient Intelligence, Ambient UX, Design Methods, Design Tools


Pavlovic, M & Pillan, M. (2018). Mapping Hybrid Physical/Digital Ambient Experiences: Towards a Shared Language for The Design of Complex Systems. To Get There: Designing Together, Paris: Cumulus.

Pillan, M., Pavlovic, M., He, S. (2018). Mental Model Diagrams as a Design Tool for Improving Cross-cultural Dialogue Between the Service Providers and Customers: Case of the Chinese Restaurant Business in Milan. HCI International ‘18- DUXU: 7th International Conference on Design, User Experience and Usability, Las Vegas.

Pavlovic, M. & Rigamonti, L. (2017). LCA Application in Telecommunication Service Industries: A Literature Review. XI Convegno della Rete Italiana LCA, Resource Efficiency e Sustainable Development Goals: il ruolo del Life Cycle Thinking, Siena: ENEA, pp. 471-479.

Pavlovic, M. (2017). Strumenti di progetto ibridi per spazi ibridi: l’evoluzione come priorità ricorrente nella ricerca di Design. FRID ‘17- Fare ricerca in design, Venice: Università Iuav di Venezia.